Cancellation, Withdrawal & Refund Policies
Please note our cancellation policy covers three scenarios:
- the Discretionary Cancellation Policy where 7Oaks Triathlon Club (“we” “our” or the “organiser”) decide to cancel because we believe the 7Oaks triathlon due to take place on 28th April 2024 (the “Event”) would raise insufficient funds to meet our costs;
- the Forced Cancellation Policy, where we are forced to cancel for reasons beyond our control; and
- the Withdrawal Policy where you, the entrant, choose to cancel, transfer or defer.
Please note that in all scenarios all refund amounts will be paid net of the Active processing fee incurred on booking unless specified.
Discretionary Cancellation
You understand and agree that the organiser reserves the right to cancel the Event at its discretion (Discretionary Cancellation) at any date up to 31st March 2024. In the event of Discretionary Cancellation, a full refund will be paid, or the entrant may defer their entry to 2025 (the option being exercisable by the entrant).
Forced Cancellation
You understand and agree that the organiser reserves the right to cancel the Event due to circumstances outside of our control including but not limited to adverse weather, accidents, orders by statutory authorities (including Covid type restrictions), public disorder, or for any other reason that would affect the safety and security of Event participants and/or spectators (“Forced Cancellation”) In the event of Forced Cancellation there will not be an option for the entrant to defer their entry, but a refund will be paid as follows:
(a) Cancellation of the Event up to and including 31st March 2024 – a refund of 90%
(b) Cancellation of the Event between 1st April 2024 and the day of the Event – a refund based on our assessment at the time of race costs incurred to date, but not less than 50%
Withdrawal
Should you wish to withdraw from the race you are able to defer your entry until the 2025 race as long as you contact us (race@7oakstriclub.co.uk) on or before 31st March 2024. After this date we cannot defer your entry. Alternatively, you may transfer your place to another athlete by logging in to your Active Endurance account and entering the email address of the person you want to transfer your entry to on or before 31st March 2024. After they have registered and paid you will receive a refund of your race entry less a processing fee. For the avoidance of doubt no refunds can be paid in the event of withdrawal